Knowledgebase
Switches
- ★ Switches: Getting Started
- How to manually flash firmware on your OMS Switch
- Switch Pinhole Reset
- Open Mesh Switch FAQs
- Which SFP module should I use with my Open Mesh Switch?
- Switches: Port Mirroring
Router
- ★ Open Mesh G200 Router FAQs
- ★ Adding your new Router (G200) to Cloudtrax
- Configuring Router's WAN Connection
- Configuring Router LAN Settings
- Configuring Router VLAN Settings
- Configuring Router Firewall/NAT
User Management System
- ★ Migrating to the New User Management System
- ★ Overview of the User Management System
- Managing Users in the User Management System
- Recent User Management Changes
- Linking Multiple Accounts in the User Management System
- Two Factor Authentication
CloudTrax Support
- ★ CloudTrax 2.0 for iOS and Android
- ★ How do I configure my firewall to allow access to CloudTrax?
- What are compatible file formats for Floor Plans in CloudTrax?
- How do I transfer ownership of an AP to a new account or new network?
- Can I configure the range of IP addresses that each SSID uses?
- All Networks view
CloudTrax Troubleshooting
- ★ Why is my access point offline?
- ★ "Unknown access point location" Alert
- ★ What Does the "Cannot resolve default dashboard host name via DNS" Error Mean?
- iOS App Troubleshooting
- Maximum Performance Settings
- Wireless Repeater Connectivity Guidelines
Captive Portal
- RADIUS Accounting Information May Be Inconsistent
- How to fix iOS "Hotspot login cannot open the page..." Error
- Domains tracked by Application Reporting
- Do you support payment processors other than PayPal for voucher purchases?
- What is the file size limit for uploaded images?
- Why are guests able to use my internet without going through my splash page?
Access Points
- ★ Why are Client Isolation and Roaming VLANs not compatible with each other?
- ★ How to re-flash access point firmware using Windows
- How to re-flash access point firmware using macOS
- Access Point Firmware Downloads
- How to re-flash your access point using Linux
- RSSI dBm ratings
POE/Power
- A62 PoE Specifications
- How many APs can my switch power?
- Can I use the power supplies outdoors?
- 12-24v Passive PoE
- Do I need a power supply if I'm running PoE?
- How does PoE work?
Store FAQ
- How do I become an Open Mesh partner?
- Weights and Carton Sizes of Products
- Can I resell your products?
- Why won't your store accept my credit card? (AVS Mismatch)
- When will I receive my tracking number?
- Is there a warranty on your units?