Troubleshooting / Maintenance / Installation
Q: How do you factory reset the G200?
A: Please see: G200 Pinhole Reset.
Q: What does the LED light on the G200 indicate?
A: Please see: What does the LED light on the Router mean?
Q: How do I determine what's new in a firmware release?
A: See: G200 Router Firmware Release Notes.
Q: How do I flash/upgrade the firmware on the G200?
Q: What port do I use when manually flashing the firmware to the G200?
A: In order to manually flash the firmware to the G200, use the WAN port instead of the LAN ports.
Q: Is the router supported on legacy CloudTrax master accounts?
A. No, the router is only supported with the User Management system.
Q: Can the router be mounted in a standard server rack?
A: The router is not rack mountable. However, there will be a solution to this in the future.
Q: Can the G200 power Open Mesh access points?
A: Yes, some models. Please see: G200 Router Passive PoE Ports.
Q: How does WAN failover work?
A: Please see: Failover capabilities of the G200 router.
Q: Can I bond or load balance multiple WAN connections?
A: No, only one of the WAN ports can be active. Bonding or load balancing are not supported.
Q: Can I route traffic out to the internet through a non-primary static IP address?
A: No. Traffic bound for the internet from the LAN will go out the primary static IP address.
Secondary static IP addresses can only be used when configuring Port Forwarding or 1:1 NAT firewall rules.
Q: What is the WAN SFP port used for?
A: SFP stands for Small Form-Factor Pluggable, which is typically used for fiber optic connections.
Q: Can I use a "Copper SFP" module, so I can use standard Ethernet cabling via the SFP port?
A: While Copper SFP modules can work, we're not able to suggest a specific brand or model, nor guarantee absolute compatibility. Please also see Ethernet / Copper SFP Module Known Issue.
Q: Does the G200 support PPPoE?
A: The G200 will support PPPoE in a future firmware release once a known issue with the feature is resolved, but as of October 2018 PPPoE is not available.
Q: Can we connect "Fiber to the Home" (FTTH) to SFP WAN port?
A: Theoretically you could hookup a FTTH connection to the SFP port with the appropriate SFP module. If your internet provider requires PPPoE, you can set it up via the local WAN configuration wizard.
Q: Are there any plans to add a modem in the future?
A: There are no plans for modem functionality, as modems have a lot of differences and certification requirements between ISPs.
Q: How many VLANs can be set up simultaneously?
A: Theoretically you can do any number of VLANs from 2-4094.
Q: How do I configure the VPN?
A: Please see: Configuring Router User VPN
Q: What client software is needed to connect to the VPN?
A: The G200 uses OpenVPN. Any client software with up-to-date- OpenVPN support should work.
Q: Does the G200 support site-to-site VPN with 2 or more sites?
Q: What does the "Enable Primary LAN Access" setting do?
A: When checked, it allows VPN access to all LANs and VLANs on the router. When unchecked, it blocks VPN access to all LANs and VLANs on the router.
QoS / Content Blocking / Splash Pages
Q: Would it be possible to customize traffic prioritization with custom speeds?
A: Custom speeds for traffic prioritization are not supported at this time.
Q: Would it be possible at some point to block traffic, such as peer to peer?
A: The router does not directly support content filtering at this time.
Q: Will a captive portal be available from the G200?
A: There are currently no plans for captive portal on the G200.
Q: Does the G200 support SNMP?
A: No, the G200 does not support SNMP.
Q: Can custom scripts be applied?
A: Currently custom scripts cannot be applied to the G200. If there is a feature you need, please submit a feature request.