Open Mesh G200 Router FAQs

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Troubleshooting / Maintenance / Installation

Q: How do you factory reset the G200?

A: Please see: G200 Pinhole Reset.

Q: What does the LED light on the G200 indicate?

A: Please see: What does the LED light on the Router mean?

Q: How do I determine what's new in a firmware release?

A: See: G200 Router Firmware Release Notes.

Q: How do I flash/upgrade the firmware on the G200?

A: See: How to manually re-flash your G200 router.

Q: What port do I use when manually flashing the firmware to the G200?

A: In order to manually flash the firmware to the G200, use the WAN port instead of the LAN ports.

Q: Is the router supported on legacy CloudTrax master accounts?

A. No, the router is only supported with the User Management system.

Q: Can the router be mounted in a standard server rack?

A: The router is not rack mountable. However, there will be a solution to this in the future.

 

PoE

Q: Can the G200 power Open Mesh access points?

A: Yes, some models. Please see: G200 Router Passive PoE Ports.

 

WAN Configuration

Q: How does WAN failover work?

A: Please see: Failover capabilities of the G200 router.

Q: Can I bond or load balance multiple WAN connections?

A: No, only one of the WAN ports can be active. Bonding or load balancing are not supported.

Q: Can I route traffic out to the internet through a non-primary static IP address?

A: No. Traffic bound for the internet from the LAN will go out the primary static IP address.
Secondary static IP addresses can only be used when configuring Port Forwarding or 1:1 NAT firewall rules. 

Q: What is the WAN SFP port used for?

A: SFP stands for Small Form-Factor Pluggable, which is typically used for fiber optic connections.

Q: Can I use a "Copper SFP" module, so I can use standard Ethernet cabling via the SFP port?

A:  While Copper SFP modules can work, we're not able to suggest a specific brand or model, nor guarantee absolute compatibility. Please also see Ethernet / Copper SFP Module Known Issue.

Q: Does the G200 support PPPoE?

A: The G200 now supports PPPoE when using the local WAN configuration wizard.

Q: Can we connect "Fiber to the Home" (FTTH) to SFP WAN port?

A: Theoretically you could hookup a FTTH connection to the SFP port with the appropriate SFP module. If your internet provider requires PPPoE, you can set it up via the local WAN configuration wizard.

Q: Are there any plans to add a modem in the future? 

A: There are no plans for modem functionality, as modems have a lot of differences and certification requirements between ISPs.

 

VLANs

Q: How many VLANs can be set up simultaneously?

A: Theoretically you can do any number of VLANs from 2-4094.

 

VPN

Q: How do I configure the VPN?

A: Please see: Configuring Router User VPN

Q: What client software is needed to connect to the VPN?

A: The G200 uses OpenVPN. Any client software with up-to-date- OpenVPN support should work.

Q: Does the G200 support site-to-site VPN with 2 or more sites?

A: The G200 will eventually supports G200 to G200 VPNs and also IPSec-based VPN connections.

Q: What does the "Enable Primary LAN Access" setting do?

A: When checked, it allows VPN access to all LANs and VLANs on the router. When unchecked, it blocks VPN access to all LANs and VLANs on the router.

 

QoS / Content Blocking / Splash Pages 

Q: Would it be possible to customize traffic prioritization with custom speeds?

A: Custom speeds for traffic prioritization are not supported at this time.

Q: Would it be possible at some point to block traffic, such as peer to peer?

A: The router does not directly support content filtering at this time.

Q: Will a captive portal be available from the G200?

A: There are currently no plans for captive portal on the G200.

 

Reporting

Q: Does the G200 support SNMP?

A: No, the G200 does not support SNMP.

 

Customization

Q: Can custom scripts be applied?

A: Currently custom scripts cannot be applied to the G200. If there is a feature you need, please submit a feature request.

 

 

 

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