If your access point won't check in, check the table below for troubleshooting suggestions:
Possible Reasons |
Suggested Actions |
Not powered on. |
|
No wired or mesh connection. |
If using access point as a wired gateway:
If using access point as a wireless repeater:
|
No network or internet connectivity. |
|
Connection blocked. |
|
Invalid MAC address entered in CloudTrax |
Verify the MAC address entered on CloudTrax matches the MAC address on the bottom sticker, and that there are no typos. MAC addresses only contain the numbers 0 - 9 and letters A - F. For example, the number 8 and letter B look similar, and the letters O and S are invalid MAC address characters. |
Invalid Configuration or Bad State |
In some rare cases the access point may have a corrupt configuration or be stuck in a bad state. Try a pinhole reset to go back to factory defaults. |
Firmware needs reflashed. |
In some rare cases the firmware may be corrupted or is outdated, which requires you to manually reflash the firmware. |
Needs to be rebooted. |
In some rare cases the access point may fail to check in to CloudTrax, but can still be remotely rebooted. If the access point does not check in within 5 - 10 minutes after rebooting, this is likely not the problem. |
If you are still unable to get your access point to check in, please contact support.
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