Overview and Structure of the New User Management System


This feature is currently in beta. For access, please email beta@open-mesh.com with subject "User Management Beta - <your master account name>"


The key goals of introducing the new CloudTrax User Management System are as follows:

  • Allow for creation/ deletion of individual CloudTrax user accounts using email addresses and passwords that are unique to individual users.
  • Allow assignment of different user roles (privileges) per user.
  • Allow for more user roles than were possible earlier.
  • Allow for creation and management of network groups (aggregates of networks) within a master account and easy assignment of user roles at the network group level.
  • Facilitate easy migration of existing (old user management) CloudTrax accounts to the new user management system, with no disruption to existing users.


Accounts, Network Groups and Networks

The new CloudTrax user management system has been built with a focus on Managed Service Providers, who need an easy way to create several networks for each of their individual end customers and have some way of being able to abstract each of those network sets as a single entity, as different from the network sets that belong to other end customers

The old CloudTrax system had the concept of a master account and one or more networks under it. The limitation of that system was that there was no way to segregate all networks belonging to one customer from those belonging to a other customers and further, no way to grant permissions to individual users across the entire network group.

The new CloudTrax user management system removes the limitation by introducing the concept of Network Groups, as illustrated below:




User Roles and Privileges

The new user management system will allow for the following types of roles to be assigned to individual users:

  • Account Admin/ Owner (Note: Account Owner is the very first Account admin and cannot be deleted)
  • Group Manager
  • Network Editor
  • Network Viewer
  • Voucher Editor

The following table summarizes the privileges each user type will have 

CloudTrax function

Account Admin/ Owner

Group Manager

Network Editor

Network Viewer

Voucher Editor

Account Management (Access to the “Account” page)


Add/ Remove/Edit Account Admin user


User Management (Access to the “Users” page)


Add/ Remove/Edit Group Manager User


Add/ Remove/Edit Network Editor user


Add/ Remove/Edit Network Viewer


Add/ Remove/Edit Voucher Editor


Create, organize or delete Network Groups


Create new Networks


Delete existing Networks


Clone Networks


Ability to change network configurations


Access to “configure” menu and pages


Access to the “AP-Pane” and the “Switch-Pane” (the per device pop out pane)


Access to “networks drop down menu” and  “All Networks” page


Ability to generate and manage vouchers

Ability to switch between networks (via the network drop down menu and the “All Networks” page)

If you would like to migrate your CloudTrax account to the new user management system, start by reading migrating to the new user management system

If you have already migrated to the new user management system, you can read about managing networks and network groups or about managing users.


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  • Avatar
    Jan Willem

    This looks very nice and very much like what we actually need without even knowing that we did. :-)

  • Avatar
    Reine Halldin

    Would be nice if we could "adopt" another "master dashboard" as network group.

  • Avatar
    Anil Murty

    Thanks Jan - and we very much like hearing that!
    Reine - on the roadmap.

  • Avatar
    Randy Saxton

    It would be nice to define permission sets to roles or individuals.

    For example we have individuals that are responsible for monitoring specific AP's. I would like tech-1 to be notified when AP# 1, 7 or 8 go down. But I don't need that tech. to make network changes.

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