Part 5: Monitoring, Management and Troubleshooting


Monitoring, Management and Troubleshooting

With your network running and customized, you can now monitor its usage and status by selecting the Network Status link. Here’s an overview of the tools available:

Network Usage graph at the top of the page shows the number of users on SSID#1 and the amount of upload and download traffic.

Node Map shows the nodes relationship to each other on a map.

Node List gives details on each individual node.

Node Outages Chart shows the check-in status of a node using colors.

Users List shows all users connected to the network.

Network Diagram shows how all nodes relate to each other.

You can use each of these tools to see how your network is doing and troubleshoot issues.

Troubleshooting in CloudTrax

Have you have created a strong, healthy network? While there are plenty of diagnostic tools available, the following two are most telling:

On the Node Outages Chart: dark/light green indicate a gateway/repeater is online and hasn't missed a check-in, yellow indicates a node has lost contact with the mesh and is in lonely/orphan mode, pink is when a node needs re-pairing (update of network settings), and gray indicates it's down, offline or has missed check-ins.

On the Node Map: (click on a node, then select Neighbors) all nodes will have at least one (preferably two) connections with an RSSI of 17 or more. If not, you need to reposition your node closer to the others or in a better line through fewer walls. You may need to add new nodes.

On the Node List: the number of Hops should be three or less (fewer is better). If not, you need to add additional gateways or reposition nodes.

Troubleshooting with your device with lights

The lights on your Cloudtrax-compatible device can tell you a lot about how that device is functioning. For example, when you are looking at the front of an OM2P, you will see (from right to left):

  1. Power light
  2. Ethernet port 1 link light
  3. Ethernet port 2 link light
  4. Mesh quality light (signal bars)
Quick Tip: Using RSSI to position nodes

From the Network Status screen in CloudTrax, click on any node to see its name, throughput and connection to other nodes.

All of your nodes should have an RSSI of at least 17 (preferably 20+)to one or more nodes. If not, try repositioning them closer or add more nodes.

The mesh quality light will show three colors: red, yellow and green. Gateways act differently than repeaters, as shown below:


  • No color until DHCP address received
  • Red solid if Internet check fails,
  • Green blink if Internet works


  • No color until speed test
  • Red solid if speed is less than 1 Mbps
  • Yellow solid if speed is between 1 Mbps and 2.5 Mbps
  • Green blink if speed is greater than 2.5 Mbps

If you are using the MR500, the LED light furthest to the left indicates status. The light will be solid blue once Wi-Fi is up, and blink blue if Internet access works (either as gateway or repeater with speed above 1 Mbps).

Need additional help?

To learn more about planning and optimizing your network, download the Cloudtrax Network Planning Guide.

To learn more about CloudTrax’s splash page feature, download the Using the Splash Page Editor Guide.

To learn more about CloudTrax’s vouchers feature, download the Using Vouchers in CloudTrax Guide.

To learn more about integrating vouchers with PayPal, download the Using PayPal in CloudTrax Guide.

Have more questions? Submit a request


  • Avatar
    David Morgan

    Good starter advice, but when that doesn't work, then what?

    I have a 4-node network in roughly the shape of a square (one node in each building). Each of the 3 repeaters are about equidistant from the gateway. However, one repeater shows 1 hop, one shows 2 hops, and one shows 3 hops! All RSSI's are over 20 (most are over 30).

    How do I force each repeater to connect directly to the gateway?

  • Avatar
    Ryan Detwiller

    @David - can you send us your network name to We can take a look.

    There is no way to force a particular gateway connection - the access points each choose the best route to a gateway based on a few criteria (hops, signal strength, interference, client load, etc.).

  • Avatar

    I'm interested in details on what the information presented in the Network Diagram tab means.

    My Network Diagram Tab shows nodes represented as ovals (the size of the oval seems to only be larger when the node name is long). Wired nodes seem to have a (g) indicator. Some nodes have outlines around them, what do these indicate? Perhaps activity? Connecting the nodes are lines which are solid green, dashed green, and orange/green. These seem to correlate with numbers which label each connection (perhaps RSSI values). Presumably these list the directional connection strength between nodes. No connection means these nodes can't reach each other with a direct wireless connection.

  • Avatar

    as I mentioned in another request I have a problem with my routers. Since last night, I tried to change the channel my network is down.
    When I connect a OM2P directly to my ADSL Router the red light is solid, another OM2P working as repeater shows a blinking red light.
    In the first case you are writing: "Gateway: Red solid if Internet check fails" How can I solve that? This Computer I am writing from is connected to the same ADSL Router.

    Repeater: Red blinking is not mentioned.

    Is there some kind of connection problem from my routers to the Cloudtrax-Cloud?

    Should I change the DNS-Servers in my ADSL Router?

    Thanks for your help,
    Jens at adminvw

  • Avatar
    Andy Urquhart

    I am wanting to discern which on my AP is designated as the Gateway and which ones are acting as repeaters. I have 3 AP each connected with Ethernet cable back to the router. On the map it shows a line connecting my 2 MR900 and lists each one as neighbor and gives RSSI for its neighbor. The 1 OM2P HS is shown with nothing connected and lists no neighbors and RSSI information. I've had to replace the router on the network and wondering if I should just reinstall all my AP? Any thoughts?

  • Avatar
    Steve Schuler

    I have inherited some om2p's that run our guest wireless network. It works but I was left no password info to change the configuration. How do I reset them? They are all plugged in to a common poe router. They are mounted pretty high so I would prefer to not have to climb up there. I would like to do it all through the ethernet.

  • Avatar
    Bryan Patterson

    @Steve - You'll need to contact with the MAC addresses of the OM2Ps to look up what network they belong to and verify ownership.

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