CloudTrax Server Status

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Current status: OK

On March 29th, CloudTrax experienced disruption between 04:00PM PST and 04:25PM PST (GMT+7) which prevented APs from reporting their usage to our servers.

User accounts were also unable to login to the dashboard to manage or view networks. Local operation of APs were unaffected and there wasn’t an impact to WiFi service, however you’ll notice a gap in reporting and a brief outage will appear during this time.

Past notices:

7/27/2016 - 10:00AM PST - Cloudtrax is currently experiencing downtime due to a database issue. We are working on restoring Cloudtrax and will update this article periodically with updates.

11/30/2015 - 2:00PM PST - Some CloudTrax networks will have a visible gap in usage/uptime reporting over a ~12 hour period of time. This is a check-in server issue that we've since addressed and are working on a permanent fix to avoid in the future. Local access point operation remained unaffected.

11/19/2015 – Our data center experienced an internet connectivity issue with an external provider between 9:05AM and 10:19AM PST. As a result, some networks may have appeared offline even though they remained functional and without interruption. Alert emails also may have been inadvertently sent.

08/26/2015 – CloudTrax data collection was briefly interrupted in the afternoon (PST) during minor maintenance. You may have seen gaps in recorded traffic data which would lead to false reporting of node outages; services were not interrupted during this time.

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