Client device does not detect splash page


The push notifications seen on smartphones and tablets appear if the OS of the client is able to auto detect the splash page. Many devices are able to detect this, and guide their users to the splash page, but not all devices can. Each device has their own proprietary detection process that is unique and secret. For devices that don't auto detect the splash page, they will need to open their browser and attempt to load an HTTP webpage such as


Note that an HTTPS website (such as will not receive the redirect since HTTPS was written specifically to not be redirected for security reasons.

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    Hi, I have the same problem, captive portal only work when use pages HTTP, but not with HTTPS. Please is urgent.

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    Stuart K

    Hi Eddy,

    To be ensure that unauthenticated devices can't browse the internet, you'll need to enable the Block Unauthenticated Users option [Configure > SSID X > Captive Portal > Splash Page (enable) > Block Unauthenticated Users]

    If you're still having trouble, please file a ticket with us here:

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