Welcome to Open-Mesh's CloudTrax Help Center. We recommend starting with these guides or search for help above. If we haven't answered your question, please submit a request. For defective hardware, please submit a return authorization .
Welcome to the CloudTrax Help Center. We recommend starting with these guides and searching for help above. If we haven't answered your question here, please submit a request. For defective hardware, please submit a return authorization .
Getting started
Network Planning Guide
CloudTrax Quick Start Guide
Installation videos
- ★ WiFi installation using Open-Mesh and CloudTrax
- Installing the A Series to an outdoor wall or pole
- Installing the A Series to a solid wall or ceiling
- Installing the A Series to a t-rail ceiling
- Installing the A Series to an ethernet or junction box
- Installing the MR Series outdoor enclosure
Using Vouchers, Splash Pages and PayPal
Announcements
News
- ★ Expired Certificate Prevents some Access Points and Switches from Checking into CloudTrax
- ★ CloudTrax Server Status
- CloudTrax Maintenance Notice - 7/25/2018
- A62 Regulatory Compliance Statement
- Meltdown and Spectre Vulnerabilities.
- KRACK Bulletin
Releases
End of Life Announcements
- Open Mesh End of Life Policy and Product Matrix
- End of Sale Announcement: MR1750 [6/7/2017]
- End of Sale Announcement: OM5P [4/11/2016]
- End of Sale Announcement: OM5P-AN [4/1/2016]
- End of Sale Announcement: MR600 [1/28/2016]
- End of Sale Announcement: MR900 [8/10/2015]
Knowledgebase
Switches
- ★ Required Firmware Update For Open Mesh Switches
- ★ Switches: Getting Started
- How to manually flash firmware on your OMS Switch
- Switch Pinhole Reset
- Open Mesh Switch FAQs
- Which SFP module should I use with my Open Mesh Switch?
Router
- ★ Open Mesh G200 Router FAQs
- ★ Adding your new Router (G200) to Cloudtrax
- Configuring Router's WAN Connection
- Configuring Router LAN Settings
- Configuring Router VLAN Settings
- Configuring Router Firewall/NAT
User Management System
- ★ Migrating to the New User Management System
- ★ Overview of the User Management System
- Managing Users in the User Management System
- Recent User Management Changes
- Linking Multiple Accounts in the User Management System
- Two Factor Authentication
CloudTrax Support
- ★ CloudTrax 2.0 for iOS and Android
- ★ How do I configure my firewall to allow access to CloudTrax?
- What are compatible file formats for Floor Plans in CloudTrax?
- How do I transfer ownership of an AP to a new account or new network?
- Can I configure the range of IP addresses that each SSID uses?
- All Networks view
CloudTrax Troubleshooting
- ★ Why is my access point offline?
- ★ "Unknown access point location" Alert
- ★ What Does the "Cannot resolve default dashboard host name via DNS" Error Mean?
- iOS App Troubleshooting
- Maximum Performance Settings
- Wireless Repeater Connectivity Guidelines
Captive Portal
- RADIUS Accounting Information May Be Inconsistent
- How to fix iOS "Hotspot login cannot open the page..." Error
- Domains tracked by Application Reporting
- Do you support payment processors other than PayPal for voucher purchases?
- What is the file size limit for uploaded images?
- Why are guests able to use my internet without going through my splash page?
Access Points
- ★ Why are Client Isolation and Roaming VLANs not compatible with each other?
- ★ How to re-flash access point firmware using Windows
- How to Fix "overlay partition is full" Errors
- Access Points: Client Device Roaming
- How to re-flash access point firmware using macOS
- Access Point Firmware Downloads
POE/Power
- A62 PoE Specifications
- How many APs can my switch power?
- Can I use the power supplies outdoors?
- 12-24v Passive PoE
- Do I need a power supply if I'm running PoE?
- How does PoE work?
Switches - Old
Store FAQ
- How do I become an Open Mesh partner?
- Weights and Carton Sizes of Products
- Can I resell your products?
- Why won't your store accept my credit card? (AVS Mismatch)
- How to submit an RMA
- When will I receive my tracking number?
Certifications
Developers
Development Information
- ★ Captive Portal Developer Documentation
- ★ CloudTrax API Documentation
- ★ Generating an API Key
- Open Mesh Ecosystem Partners
- What does the API error "Exception: key not found" mean?
- CloudTrax Presence Reporting API