Welcome to Open-Mesh's CloudTrax Help Center. Here you'll find resources for planning, managing and deploying Open-Mesh networks. Start with these guides or search for help above. If we haven't answered your question, please submit a request.
Welcome to the CloudTrax Help Center. We recommend starting with these guides and searching for help above. If we haven't answered your question here, please submit a request.
Getting started
Network Planning Guide
CloudTrax Quick Start Guide
Installation videos
- ★ WiFi installation using Open-Mesh and CloudTrax
- Installing the MR Series outdoor enclosure
- Installing the MR Series access points
- Installing the OM Series ceiling enclosure
- Installing the OM Series ethernet enclosure
- Installing the OM Series wall-plug enclosure
Using Vouchers, Splash Pages and PayPal
Announcements
News
- ★ CloudTrax Server Status
- ★ Introducing CloudTrax 4: Here's what's new
- Dual band changes due to FCC requirements
- New in CloudTrax firmware 5xx
- CloudTrax 2.0 for iOS and Android released
- We're updating all CloudTrax dashboards
Releases
- ★ 6.2 (Public Beta)
- ★ CloudTrax 4 Release Log
- ★ Firmware 590 (Stable Release)
- ★ Firmware 6.0/6.1 Change Log (Stable-latest Release)
- Firmware 481 (Legacy Version)
- Firmware 588
End of Life Announcements
Knowledgebase
CloudTrax Support
- ★ "Unknown access point location" Alert
- ★ CloudTrax 2.0 for iOS and Android
- How do I configure my firewall to allow the access points to operate?
- CloudTrax Presence Reporting API
- All Networks view
- Band Steering
CloudTrax Troubleshooting
- ★ Why is my access point offline?
- Facebook WiFi shows a blank page to users or asks users to sign in
- How is CloudTrax traffic handled with smart or managed switches using VLANs?
- Splash Page "enter" button (for free access) is no longer functional after upgrade to CloudTrax 4
- What Does "Alt Dashboard Check-In Timeout" Mean?
- Nodes won't check-in after upgrading from 4xx to 5xx firmware
Captive Portal
- Captive Portal in CloudTrax 4
- Internally Hosted Splash Page with RADIUS Authentication
- Externally Hosted Splash Page with RADIUS Authentication on 5xx and later firmware
- Where are splash pages stored?
- Can I use a third-party splash page or captive portal?
- How can I collect user information on the splash page?
Access Points
- ★ How to Configure Switches for Seamless Roaming
- ★ How to manually flash firmware on a CloudTrax-enabled access point
- What do the lights on the MR Series mean?
- Compare OM5P-AN and OM5P-AC
- How to Flash an Access Point in Mac OS X (beta)
- How much management data does Cloudtrax Use?
POE/Power
Store FAQ
- How do I become an Open Mesh partner?
- Weights and Carton Sizes of Products
- Can I resell your products?
- Why won't your store accept my credit card? (AVS Mismatch)
- When will I receive my tracking number?
- Is there a warranty on your units?