Welcome to Open-Mesh's CloudTrax Help Center. Here you'll find resources for planning, managing and deploying Open-Mesh networks. Start with these guides or search for help above. If we haven't answered your question, please submit a request.
Welcome to the CloudTrax Help Center. We recommend starting with these guides and searching for help above. If we haven't answered your question here, please submit a request.
Getting started
Network Planning Guide
CloudTrax Quick Start Guide
Installation videos
- ★ WiFi installation using Open-Mesh and CloudTrax
- Installing the A Series to an outdoor wall or pole
- Installing the A Series to a solid wall or ceiling
- Installing the A Series to a t-rail ceiling
- Installing the A Series to an ethernet or junction box
- Installing the MR Series outdoor enclosure
Using Vouchers, Splash Pages and PayPal
- Voucher Editor Account
- Why are guests able to use my internet without going through my splash page?
- Using Facebook WiFi
- Using Lobby Assistant
- Using Vouchers in CloudTrax
- Using the CloudTrax Splash Page Editor
Announcements
News
- ★ CloudTrax Server Status
- ★ Introducing CloudTrax 4: Here's what's new
- Dual band changes due to FCC requirements
- New in CloudTrax firmware 5xx
- CloudTrax 2.0 for iOS and Android released
- We're updating all CloudTrax dashboards
Releases
End of Life Announcements
- Open Mesh End of Life Policy and Product Matrix
- End of Sale Announcement: MR1750 [6/7/2017]
- End of Sale Announcement: OM5P [4/11/2016]
- End of Sale Announcement: OM5P-AN [4/1/2016]
- End of Sale Announcement: MR600 [1/28/2016]
- End of Sale Announcement: MR900 [8/10/2015]
Knowledgebase
New CloudTrax User Management System
- ★ Migrating to the New User Management System
- ★ Overview and Structure of the New User Management System
- API Key Access Request
- Transferring User Management Account Ownership
- Merge Master Accounts into User Management Account
- Managing users in the New User Management System
CloudTrax Support
- ★ CloudTrax 2.0 for iOS and Android
- ★ How do I configure my firewall to allow the AP/Switch to operate?
- Why does reporting peak clients and download/upload change in hourly, daily, weekly or monthly views?
- What are compatible file formats for Floor Plans in CloudTrax?
- How to force a firmware update from CloudTrax
- How do I transfer ownership of an AP to a new account or new network?
CloudTrax Troubleshooting
- ★ Why is my access point offline?
- ★ "Unknown access point location" Alert
- ★ What Does the "Cannot resolve default dashboard host name via DNS" Error Mean?
- Mesh Speeds Inaccurate Between Different Firmware Versions
- Facebook WiFi shows a blank page to users or asks users to sign in
- How is CloudTrax traffic handled with smart or managed switches using VLANs?
Captive Portal
- What is the file size limit for uploaded images?
- Client device does not detect splash page
- Captive Portal in CloudTrax 4
- Internally Hosted Splash Page with RADIUS Authentication
- Externally Hosted Splash Page with RADIUS Authentication on 5xx and later firmware
- Where are splash pages stored?
Access Points
- ★ How to Configure Switches for Seamless Roaming
- ★ How to manually flash firmware on a CloudTrax-enabled access point
- Out of the box A-Series AP Flashing Yellow
- How do I disable the LED(s)?
- What is the Site-Survey tool?
- What is Read-Only Mode?
POE/Power
- 12-24v Passive PoE
- Do I need a power supply if I'm running POE?
- How does POE work?
- How much power do OM Series access points require?
- Which power supply should I use - the 18V or the 12V supply?
- Is there a length limit to PoE cable runs?
Switches
- ★ Introduction, Overview and Demo (Video)
- ★ Viewing and Configuring a Switch
- Trunk and Access Ports
- Open Mesh Switch FAQs
- Can I plug my switch directly into my modem?
- Which SFP should I use with my Open-Mesh Switch?
Store FAQ
- How do I become an Open Mesh partner?
- Weights and Carton Sizes of Products
- Can I resell your products?
- Why won't your store accept my credit card? (AVS Mismatch)
- When will I receive my tracking number?
- Is there a warranty on your units?